The Taj hotel group in India had invited Mr. Masai Imai from Japan to hold a
workshop for its staff. The staff were very skeptical - the hotel is doing
excellent business, this person from Japan has no exposure to hotel industry -
what exactly is he going to teach?
But everybody gathered as planned for the workshop in the conference hall sharp at 9 am. Mr. Masai was introduced to them - a not so impressive personality, nor the English all that good; spoke as if he was first formulating each sentence in Japanese and then translating it into rather clumsy English.
But everybody gathered as planned for the workshop in the conference hall sharp at 9 am. Mr. Masai was introduced to them - a not so impressive personality, nor the English all that good; spoke as if he was first formulating each sentence in Japanese and then translating it into rather clumsy English.